Privacy Policy

This Privacy Policy (“Policy”) describes how your personal information is collected, used, and shared when you visit or purchase products from www.vogoux.com (the “Website”). By accessing or using the Website, you acknowledge and agree to the practices outlined in this Policy, in compliance with the General Data Protection Regulation (GDPR) for European Economic Area (EEA) residents and applicable U.S. privacy laws (including CCPA/CPRA, CalOPPA, and SHIELD Act).

1. Information We Collect

We collect two categories of personal information: automatically collected information (“Device Information”) and information you voluntarily provide (“Order Information”).

1.1 Device Information

When you access the Website, we automatically collect information about your device and browsing activity, including:

Network browser details, IP address, time zone, and device specifications.

Information about web pages/products viewed, referral sources (websites or search terms), and your interaction with the Website.

Data stored via Cookies (anonymous unique identifiers placed on your device). Learn more about Cookies and how to disable them at http://www.allaboutcookies.org.

We use the following technologies to collect Device Information:

Log Files: Track website operations, capturing IP address, browser type, internet service provider, referrer/exit pages, and date/time stamps.

Web Beacons, Tags, and Pixels: Electronic files to record browsing behavior and campaign performance.

Session Cookies for Currency Conversion: By using the Website, you consent to thirdparty processing of your IP address to determine your location for currency conversion. This currency preference is stored in a temporary session cookie (deleted when you close your browser) to maintain consistent pricing in your local currency during your visit.

1.2 Order Information

When you make or attempt to make a purchase through the Website, we collect information you provide, including:

Full name, billing address, shipping address, and contact details (email address, phone number).

Payment information (e.g., credit card details, PayPal account information) – processed securely through thirdparty payment processors.

“Personal Information” as used in this Policy includes both Device Information and Order Information.

2. How We Use Your Personal Information

We use your Personal Information for the following legitimate purposes, consistent with GDPR and U.S. privacy laws:

2.1 Core Uses

Process and fulfill your orders (process payments, arrange shipping, send invoices/order confirmations).

Communicate with you about your orders, account updates, or customer service inquiries.

Detect and prevent fraud, security breaches, and potential risks to protect the Website and users.

2.2 Additional Uses (with Consent where required)

Provide personalized marketing communications, product recommendations, or promotional offers based on your preferences.

Improve and optimize the Website (e.g., analyze user engagement, evaluate marketing campaign effectiveness, enhance user experience).

Legal Basis for Processing (GDPR): We process your Personal Information based on:

Performance of a contract (to fulfill your orders).

Legitimate business interests (fraud prevention, Website improvement).

Your explicit consent (for marketing communications, which you can withdraw at any time).

3. Sharing of Your Personal Information

We do not sell your Personal Information to third parties for commercial purposes, except as required by law. We may share your Personal Information with trusted thirdparty service providers to assist us in operating the Website and fulfilling your orders:

WordPress: Used to operate our online store. See WordPress’s Privacy Policy for details: https://wordpress.org/about/privacy/.

Google Analytics: Used to analyze user behavior on the Website. See Google’s Privacy Policy: https://www.google.com/intl/en/policies/privacy/. Opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Payment Processors: Thirdparty providers (e.g., PayPal) to securely process payments – they do not store, retain, or use your payment information beyond what is necessary to complete transactions.

We may also disclose your Personal Information if required by law, to respond to valid legal requests (e.g., subpoenas), or to protect our rights, property, or the safety of users and the public.

4. Behavioral Targeted Advertising

We may use your Personal Information to deliver targeted advertising or marketing content that we believe may interest you. You can opt out of targeted advertising through the following platforms:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://advertise.bingads.microsoft.com/enus/resources/policies/personalizedads

Digital Advertising Alliance OptOut Portal: http://optout.aboutads.info/

For EEA residents, you can withdraw consent for targeted advertising by contacting us (see Section 8). Note that opting out does not mean you will stop seeing ads – they will just no longer be personalized.

5. Do Not Track (DNT)

The Website does not respond to browser “Do Not Track” signals. Our data collection and use practices remain unchanged if you enable DNT in your browser.

6. Your Privacy Rights

6.1 Rights for EEA Residents (GDPR)

You have the following rights regarding your Personal Information:

Access: Request a copy of the Personal Information we hold about you.

Rectification: Request correction of inaccurate or incomplete Personal Information.

Erasure: Request deletion of your Personal Information (subject to legal exceptions).

Restriction of Processing: Request limitation of processing in specific circumstances (e.g., if you dispute the accuracy of the data).

Data Portability: Request your Personal Information in a structured, machinereadable format for transfer to another controller.

Right to Object: Object to processing based on legitimate interests (including targeted advertising).

Withdraw Consent: Withdraw consent for marketing communications at any time.

6.2 Rights for U.S. Residents

CCPA/CPRA Rights (California Residents): Request disclosure of the Personal Information we collect, sell, or disclose; request deletion of your Personal Information; and opt out of the sale of your Personal Information (we do not sell Personal Information, but you may still submit requests).

Shine the Light Rights (California Residents): Request information about third parties with whom we have shared your Personal Information for marketing purposes.

Nevada Residents: Opt out of the sale of your Personal Information (we do not engage in such sales).

To exercise these rights, contact us using the details in Section 8. We may require verification of your identity before processing your request.

7. Data Retention & CrossBorder Data Transfer

Retention: We retain your Order Information for our records unless and until you request its deletion, or as required by law (e.g., tax or accounting obligations). Device Information is retained for a reasonable period to fulfill the purposes outlined in this Policy.

CrossBorder Transfer: For EEA residents, your Personal Information may be transferred to countries outside the EEA (including the U.S. and Canada). We ensure such transfers comply with GDPR by using:

EUU.S. Data Privacy Framework (DPF) and SwissU.S. DPF certified service providers.

Standard Contractual Clauses (SCCs) approved by the European Commission.

8. Changes to This Policy

We may update this Policy from time to time to reflect operational changes, legal requirements, or regulatory updates. We will notify you of material changes by posting the updated Policy on the Website with a revised “Last Updated” date. Your continued use of the Website after such changes constitutes acceptance of the updated Policy.

9. Contact Us

For questions, concerns, or to exercise your privacy rights, contact us at:

Email: service@vogoux.com

Response Time: We aim to reply to all shipping inquiries within 1–2 business days.